Terms of Service

Last updated: March 18, 2026

1. Agreement to Terms

By accessing or using TicketForge ("the Service"), operated by TicketForge ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

TicketForge is an AI-powered support ticket management platform. The Service includes ticket ingestion from multiple channels, AI-assisted triage and categorization, a customer-facing support portal, analytics, and related tools for managing IT service operations.

3. Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • One person or organization may not maintain more than one free account

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to the Service or its related systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Upload malicious code, viruses, or any harmful content
  • Use the Service to send spam or unsolicited communications
  • Reverse engineer, decompile, or disassemble the Service
  • Resell, sublicense, or provide the Service to third parties without authorization
  • Use the Service to process data in violation of privacy laws or third-party rights

5. Your Data

You retain all rights to the data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to process, store, and transmit Your Data solely to provide and improve the Service.

You are responsible for ensuring that Your Data complies with applicable laws and does not infringe any third-party rights. We are not responsible for the content of Your Data.

6. AI Features

The Service includes AI-powered features such as ticket triage, priority suggestion, and response drafting. AI outputs are provided as suggestions and may not always be accurate. You are responsible for reviewing and approving all AI-generated content before it is sent to end users.

We may process Your Data through third-party AI providers to deliver these features. Such processing is governed by our Privacy Policy and applicable data processing agreements.

7. Subscription and Billing

  • Paid plans are billed in advance on a monthly or annual basis
  • Fees are non-refundable except as required by law or stated in our refund policy
  • We may change pricing with 30 days' notice; changes apply at the next billing cycle
  • Failure to pay may result in suspension or termination of your account
  • Free tier accounts may be subject to usage limits and feature restrictions

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable notice. We are not liable for any downtime, data loss, or service interruptions.

9. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by TicketForge and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

10. Third-Party Integrations

The Service may integrate with third-party services (e.g., Slack, Discord, GitHub, Sentry). Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, TicketForge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total cumulative liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless TicketForge, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

You may terminate your account at any time through the Service settings. We may suspend or terminate your access if you violate these Terms or if required by law. Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 30 days after termination, after which it will be deleted.

14. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association. You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

16. General

  • These Terms constitute the entire agreement between you and TicketForge
  • Our failure to enforce any provision does not waive our right to do so
  • If any provision is found unenforceable, the remaining provisions remain in effect
  • These Terms are governed by the laws of the jurisdiction in which TicketForge operates

17. Contact

For questions about these Terms, contact us at:
legal@ticketforge.app