Last updated: March 18, 2026
TicketForge ("we", "us", or "our") operates the TicketForge platform, including ticketforge.app and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
When you create an account, we collect your name, email address, and organization details. If you sign up through a third-party provider (e.g., Google, GitHub), we receive basic profile information from that provider.
We process and store support tickets, messages, attachments, and related metadata submitted through the Service. This data belongs to your organization and is processed on your behalf.
We count visits to our marketing site and to the support portals we host for our customers. This uses no cookie and no third-party tracker. A visitor is identified by a hash of their IP address and browser, mixed with a secret value that is replaced at midnight UTC, so visits on one day cannot be linked to visits on the next. The IP address itself is never stored. We record the page path with anything after the question mark removed, since that is where search terms and access tokens tend to sit, along with the referring site, country, browser and device type.
Inside the signed-in application we record which screens an agent opens, plus a short fixed list of actions such as sending a reply or running AI triage. These are attributed to the agent who performed them. We store the route pattern rather than the address actually visited: /tickets/[id], never the ticket's real identifier. That is deliberate. It means this record can show us that the ticket screen is used, and cannot show us which ticket anyone opened, or what it said.
Product usage is visible only to TicketForge staff. It is never shown to other customers, and it is not used to build a profile of any individual's working habits.
We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.
TicketForge uses artificial intelligence to categorize, prioritize, and suggest responses for support tickets. Ticket content may be sent to third-party AI providers (e.g., Anthropic) for processing. We do not use your data to train AI models. AI providers process data under strict data processing agreements and do not retain your content beyond the processing request.
We do not sell your personal information. We may share data with:
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security policies, and regular security reviews. However, no method of transmission over the Internet is 100% secure.
We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).
The analytics described above expire sooner and on their own schedule. Website visit records are deleted after 90 days. Product usage records are deleted after 180 days. Neither waits for an account to close.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact us at privacy@ticketforge.app.
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.
The Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
If you have questions about this Privacy Policy, contact us at:
privacy@ticketforge.app