Service ops,
forged by AI

Run support, service management, and change control from one platform. Every ticket is triaged by AI the moment it lands — so your team works the hard problems, not the inbox.
Free tier forever
Setup in 5 minutes
No credit card required
app.ticketforge.app/dashboard
Dashboard
NT
Dashboard
Overview of support activity across all projects.
Open Tickets
24
Critical / High
3
Resolved (7d)
47
Recent Tickets View all
#1042
AI API rate limiting not working on /v2 endpoints
WeTrade API · 4m ago
Open P1
#1041
AI Embed widget not rendering in Safari 17.2+
Gryphin · 12m ago
New P2
#1040
CSV export fails for reports over 10k rows
TheViewShed · 38m ago
In Progress P3
#1039
AI SSO login redirect loop on staging
Keah · 1h ago
Open P2
#1038
Dashboard charts blank after timezone change
Acme Inc · 2h ago
Waiting P4

Trusted by IT and support teams

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Platform

One platform. Every workflow.

Support tickets, service management, and AI intelligence — everything IT and support teams need, without the bloat.

AI-Powered Triage

Every ticket is automatically categorized, prioritized, and gets a draft response. AI understands context, sentiment, and urgency in seconds.

Category Bug Report
Priority P1 Critical
Sentiment Frustrated
Draft response Ready

Multi-Channel Inbox

Email, Slack, Discord, web widget, or API. One unified inbox for every support channel your customers use.

Real-Time Dashboard & Analytics

Live KPIs, SLA compliance, CSAT scores, MTTR, and ITIL metrics. Custom report builder with CSV export for deep dives.

Service Catalog & CMDB

Define your service offerings, track configuration items and assets, map dependencies, and manage the full lifecycle of your IT estate.

Change & Release Management

Track change requests from draft through approval to deployment. Link releases to incidents and coordinate rollouts across teams.

Knowledge Base & Self-Service

Publish help articles to a branded customer portal. AI can generate articles from resolved tickets. Customers find answers before they ever open a ticket.

Smart Integrations

GitHub, Sentry, Khanban, outbound webhooks, a versioned REST API, and a TypeScript SDK. Connect your stack and automate your workflow.

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const client = new Ticketforge({
apiKey: 'tf_...'
})
const ticket = await client.tickets.create({
subject: 'Login 500 error',
})|

SLA Engine & Compliance

Configure SLA policies per priority. Automatic breach detection, warnings at 80%, and a full audit log for every action taken on every ticket.

Team Collaboration

Assign tickets, leave internal notes, track activity timelines, invite agents with role-based access, and manage on-call schedules.

Embeddable Widget

7KB gzipped. Shadow DOM isolation. Drop a single script tag and your customers can submit tickets from anywhere.

Quick Setup

Up and running in five minutes.

From install to your first AI-triaged ticket. Three steps, no consulting engagement required.

1

Connect Your Channels

Link email, Slack, Discord, or embed the widget. Add your API key and start receiving tickets. Setup takes 5 minutes.

2

AI Triages Everything

Every incoming ticket is analyzed by AI. It categorizes, assigns priority, detects sentiment, and drafts a response — automatically.

Category Bug Report
Priority P1
3

Resolve with Context

Your team sees AI summaries, linked errors, customer history, and suggested replies. Resolve tickets faster with full context.

#1042 Resolved
Integrations

Connects to your entire stack.

Every channel and tool feeds into one unified platform. Verified, secured, and ready for production.

GitHub

Auto-create tickets from issues, PRs, and discussions. Sync status bidirectionally. Webhook signature verified.

Sentry

Error events → tickets automatically. Stack traces in ticket context. Webhook signature verified.

Khanban

Auto-create cards on ticket ingestion. Link tickets to boards. Sync via the Gryphin v2 API.

Slack

Messages and @mentions become tickets. HMAC-SHA256 verified. Bot-loop prevention built in.

Discord

Slash command /support creates tickets. Ed25519 signature verification. Ephemeral confirmations.

Email

Inbound email → tickets with thread matching via In-Reply-To headers. Svix signature verification.

Build your own

Use the API, SDK, or webhooks to integrate TicketForge into any workflow.

REST API (v1)

Versioned API with Bearer token auth, rate limiting, and full ticket lifecycle operations.

TypeScript SDK

Zero-dep, native fetch, ESM package. Type-safe ticket creation, search, and message posting.

Outbound Webhooks

HMAC-SHA256 signed payloads with exponential backoff retry. Subscribe to ticket, SLA, and automation events.

Customer Portal

Your brand. Their portal.

Every org gets a white-label portal at yourcompany.ticketforge.app with your branding, a searchable knowledge base, known issues, ticket tracking, and CSAT surveys. No customer account needed.

01

Enter Email

Customer visits your branded portal and enters the email they used to submit tickets.

02

Verify with OTP

A 6-digit code is sent instantly. No passwords, no accounts — just quick, secure verification.

03

View Tickets

See all submitted tickets with status, priority, and project. Click into any ticket for the full conversation.

04

Reply & Resolve

Continue the conversation directly from the portal. Mark tickets as resolved when the issue is fixed.

acme.ticketforge.app
A
Acme Corp Support

Welcome back, sarah@example.com

#1042

Login page returns 500 after SSO update

In Progress P2
#1038

Cannot export CSV from analytics dashboard

Open P3
#1029

Dark mode toggle not persisting preference

Resolved P4

White-Label Branding

Your logo, your colors, your domain. Customers see your brand — not ours. Managed subdomains included.

Knowledge Base & Known Issues

Publish help articles and known issues on the portal. Customers find answers before they open a ticket.

CSAT Surveys & Real-Time Updates

Customers see live status updates and receive satisfaction surveys when tickets resolve.

Pricing

Simple, honest, transparent.

Start free. Scale as you grow. Every plan includes AI triage — no per-seat taxes, no feature gates on the basics.

Free

$0 /mo

For small teams getting started with structured support.

  • 1 project
  • 300 tickets / month
  • 4 agent seats
  • AI categorize & prioritize
  • Email & widget channels
  • Knowledge base (5 articles)
  • Community support
  • API, SDK & ITSM features
  • Custom subdomain portal
Most Popular

Pro

$29 /mo

Full ITSM platform with AI triage, all channels, and integrations.

  • 5 projects
  • 3,000 tickets / month
  • 10 agent seats
  • AI triage + draft responses
  • All channels (email, Slack, Discord, widget)
  • Service catalog, CMDB & change management
  • Knowledge base & self-service portal
  • SLA tracking & breach alerts
  • REST API, SDK & webhooks
  • GitHub, Sentry & Khanban integrations
  • Custom subdomain (co.ticketforge.app)
  • Email support (48h)

Team

$69 /mo

For scaling teams with advanced ITSM, analytics, and white-label portal.

  • Unlimited projects
  • 15,000 tickets / month
  • 30 agent seats
  • Everything in Pro
  • White-label portal branding
  • Custom report builder
  • Automation rules engine
  • Risk registers & continuity planning
  • Supplier management
  • Audit log & compliance reporting
  • Priority support (24h)

Enterprise

Custom

For organizations with advanced security, compliance, and scale needs.

  • Unlimited everything
  • SSO / SAML authentication
  • Dedicated customer success manager
  • Custom SLA agreements
  • Major incident management & on-call
  • Custom domain portal
  • On-premise deployment option
  • Volume discounts

No credit card required. 14-day free trial on Pro and Team. Cancel anytime.

Why TicketForge?

More features. Less invoice.

See how TicketForge stacks up against legacy support platforms. No per-seat pricing, no add-on fees — everything included.

Starting price

TicketForge $29/mo flat
Zendesk $55/agent/mo
Intercom $39/seat/mo
Freshdesk $15/agent/mo

Per-seat pricing

TicketForge No — flat rate
Zendesk Per agent
Intercom Per seat
Freshdesk Per agent

AI triage & categorization

TicketForge
Zendesk Add-on ($)
Intercom Add-on ($)
Freshdesk Limited

AI draft responses

TicketForge
Zendesk Add-on ($)
Intercom
Freshdesk

Multi-channel (email, Slack, Discord)

TicketForge All included
Zendesk Email + chat
Intercom Email + chat
Freshdesk Email + chat

REST API & TypeScript SDK

TicketForge
Zendesk REST only
Intercom REST only
Freshdesk REST only

Embeddable widget

TicketForge
Zendesk
Intercom
Freshdesk

Outbound webhooks

TicketForge
Zendesk Limited
Intercom
Freshdesk Limited

Self-service portal

TicketForge
Zendesk Add-on
Intercom Add-on
Freshdesk

CMDB & asset management

TicketForge
Zendesk
Intercom
Freshdesk Limited

Knowledge base

TicketForge
Zendesk
Intercom
Freshdesk

Cost for a 10-person team

Monthly cost comparison at similar feature parity

TicketForge

$29

Pro plan — flat, 10 seats included

Save 95%+

Zendesk

$550

$55 × 10 agents/mo

Intercom

$390

$39 × 10 seats/mo

Freshdesk

$150

$15 × 10 agents/mo

TicketForge
$29
Zendesk
$550
Intercom
$390
Freshdesk
$150
Start your free trial — no credit card required
FAQ

Questions, answered.

The fine print, the gotchas, the "wait, does it do X?" — all here.

Start forging in 5 minutes.
Scale to millions.

No credit card required. The free tier includes AI triage, email + widget channels, a starter knowledge base, and unlimited contacts.

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SOC 2 Type II
99.9% Uptime SLA
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